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A. A Urologist is specialist who has expertise in the surgical and medical management of problems of the male and female urinary tract, and the male reproductive system.  The urinary tract in men and women includes the kidneys, ureters, bladder and urethra. The male reproductive system includes the testes, prostate, penis, epididymis, seminal vesicles and associated glands. These conditions include cancer, stones, infection, incontinence, sexual dysfunction and pelvic floor problems.

A. Yes, you will need a referral to be able to access a refund from Medicare. A referral will also ensure that the specialist you are seeing is appropriate for you and your condition.

A. Each appointment is 20 minutes.

A. In urology the bladder can tell us a lot about your condition, and providing a Uroflow test allows Dr Low to provide you with a more definitive diagnosis and therefore an appropriate treatment plan.

A. The cost of the consultation will depend if it is an initial or follow up appointment. You will be quoted an estimation of fees at the time of booking your appointment. All consultation fees are payable on the day of your appointment. You will receive a rebate from Medicare for your appointments. 

A. A 'gap' is the amount you pay for a medical procedure performed by Dr Kenny Low. This means both Medicare and your Private health insurance does not cover the whole amount of your procedure. A quote will be given to you at the end of your consultation to keep you well informed of the Gap that applies to you and your procedure.  

A. Dr Kenny Low operates at St Vincent's Private Hospital, John Flynn Private Hospital, Ballina Day Surgery, Lismore Base Hospital, Ballina District Hospital and Casino Memorial Hospital. Dr Low is committed to providing excellent care to both insured and non-insured patients. Admission as a Private patient entitles you to the option of choosing your preferred treating doctor regardless of whether you are treated in a Public or a Private hospital.

Should you elect to be admitted as a public patient in a Public hospital, you are not given the option of choosing your preferred doctor and your operation may be performed by a Registrar or Fellow training in this field of expertise.

As a private patient at North Coast Urology your operation date is discussed and arranged in consultation with you. As a public patient you will be advised of your procedure date through the associated public hospital.

Admission as a private patient can incur expenses in addition to those rebated by Medicare or your health fund.

A. Yes, there is off street parking including disabled ramp access at the rear of the consult rooms.